Tuesday, August 23, 2005

Ugh! People!!

So...jeremy & i have sprint cell phone service. we were going to switch over to cingular cause we thought they were better. well....come to find out, it would have cost more money to switch than to buy brand new phones and sign a new contract for Sprint.
Well, I started to place an order with Cingular before I changed my mind. We decided to stick with Sprint for awhile longer. Sooo...had to call and cancel the order with Cingular & stop the transfer of the lines. They did Jeremy's quickly with no problems. With calls between Sprint & Cingular (call upon call upon call) i found out that they had not done mine. Ugh....so I had to call back and do it again. It was done. Finally. Then I call Sprint again to change plans & phones.

It is done now!!! FINALLY! I swear though some people should just NOT work in customer service. One guy that I talked to tonight was rude and not helpful at all. I mean, I know that working in customer service on the phone sucks. I have been there!!! Don't ever want to go back. But if you are doing the job...DO the job and don't be a jackass. Be helpful and curteous. This guy (who was foreign so it was hard to understand anyway...not to be mean) was not helpful! He wouldn't listen to me and kept giving me reason after reason as to why he couldn't do what I was asking. When I tried to explain it to him, he kept telling me the same thing over and over again. And what he was saying was wrong!! So I finally got exasperated and instead of asking to speak to a manager (which is a fate worse than death, almost, when you are in a call center) I just said that I would call back and speak to someone else. And I hung up on him!! I couldn't believe I did that!! I never do that kind of stuff!! But I felt good about it. LOL

Anyway....that is my exasperating tale of cell phone misery. lmao. Thanks for reading.

2 comments:

Anonymous said...

I have Sprint too. :0) And I have actually switched ISPs because I could not understand a single on of their CSRs. ANd I do yell and hang up on people a lot. Maybe I should give you leesons.

Anonymous said...

UGH I so hear ya. Sometimes...I think that people need to take courses on how to be an effective customer service rep.

And how to speak clearly on the phone. LOL

glad you got it situated. :)
-J